Terms & Conditions

Terms of Use

Introduction

The website www.fourdayclearance.com is an eshop selling products and services through the Internet (hereinafter referred to as the eshop or website or online store) which has been created and is operated by the Mallouppas & Papacostas Group (the “Company”), which has its address at: Gianni Kranidioti 187, 2035, Latsia, Nicosia, with the contact email address fourdayclearance@mp-group.com and the eshop’s telephone service line at 22467594 (hereinafter referred to as FOUR DAY CLEARANCE).

The following terms and conditions shall be applicable for the use of the eshop with name FOUR DAY CLEARANCE which is positioned on URL www.fourdayclearance.com. Each user who visits and trades or makes use of the services of the eshop (hereinafter referred to as the “visitor” or “user” or “customer” for short, depending on whether he is limited to visiting the store alone or ordering and selling products and services) is deemed to consent and unconditionally accept the following terms expressed herein, without exception. If a user does not agree with these terms, then he/she must is responsible for refraining from visiting, using the website, as well as from any transaction or use of the services of the online store.

General terms

FOUR DAY CLEAREANCE reserves the right to amend or revise the terms and conditions of use and of transactions related to the online store, whenever it deems necessary. It undertakes to inform consumers of any changes through the web pages of the online store. The ultimate goal of FOUR DAY CLEARANCE is to serve the clients and customers as best as we can. This estore allows both customers and all internet users to be immediately informed about products offered by our company, as well as to make online purchases.

Information provided and Products

FOUR DAY CLEARANCE is committed to the accuracy, truthfulness and completeness of the information provided in the online store, in terms of the identity of the COMPANY as well as the transactions through the online store. Within the framework of good faith, the company is not responsible and is not bound by entries of information/data made by mistake or in error and is entitled to correct them whenever it realises that they exist.

Limitation of liability

In the context of its transactions via the online store, FOUR DAY CLEARANCE is not responsible and is not liable for any damages or damages resulting from the cancellation of orders, from non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the product(s) displayed on the online store, but it informs visitors based on the data kept regarding availability or non-availability and undertakes – in case of changes of these data –  to inform the customer(s) in time about non-availability and bears no further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), its products and services which are available through the website on an “as is” basis. Under no circumstances shall the COMPANY be held civil or criminally liable for any damage (positive, special or derogatory, which is indicative and not restrictive, divisive and/or cumulative of loss of profits, data, lost profits, monetary satisfaction, etc) that may occur to any visitor of the online store or a third party for a reason related to the operation or not and/or use of the website and/or inability to provide services and/or products and/or information available from the estore and/or from any non- allowed third party interventions in products and/or services and/or information available through the estore.

Risk transfer

In contracts where the supplier sends the products to the consumer, the risk of loss or damage of the goods is transferred to the consumer, when he/she or any other third party who is defined by the consumer and is different from the delivery carrier has acquired the physical possession of the product(s).

However, the risk is transferred to the consumer if he/she grants it to the delivery carrier, if the delivery carrier has been instructed by the consumer to transport the product(s) and that option was not offered by the supplier, subject to the consumer’s rights towards the delivery carrier.

Copyright

All content of the online store, including trademarks, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the Company and are protected in accordance with the relevant provisions of the Republic of Cyprus law, European law and international conventions or the intellectual property of third parties for which the Company has received a license for its own exclusive needs and for the operation of the online store. It is prohibited any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the online store. Reproduction, republishing, uploading, announcing, disseminating or transmitting any other use of the content in any way or by any means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinctive features listed and described in the FOUR DAY CLEARANCE brand and / or Mallouppas & Papacostas or the products or services of the Company or third parties are assets of the Company or the third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way provide permission or right of use by third parties.

User Responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided and in accordance with the rules of good faith and transactional ethics. He/She must not use the online store with the brand name FOUR DAY CLEARANCE for: 1. Sending, publishing, sending by e-mail or other any other ways of transmission any content that is illegal for any reason, causes infringement and damage to the COMPANY or to any third-party or infringes the confidentiality or the confidentiality of any personal information. 2. Sending, posting, sending by e-mail or transmitting in any other way any content that offends users, morals, social values, minorities etc. 3. Sending, publishing or sending via email or transmission in any other ways content which users do not have the right of transmission according to the law or contracts or agreements which are valid (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements). 4.Sending, posting, sending by e-mail or transmitting in any other way any content that infringes any patent, trademark, trade secret, copyright or other property information of any third-party of any kind. 5. Sending, publishing, e-mailing or transmitting in any other way any material which contains software viruses or any other codes, files or programs designed to interrupt, cause damage, destroy or equip the operation of any software or computer hardware. 6. Intentional or unintentional violation of applicable laws or regulations. 7. Collecting or storing personal information regarding any other users.

Limitation of Liability

FOUR DAY CLEARANCE, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license does not constitute by any means a title transfer to the website and its data and is subject to the following restrictions: (1) you must retain all copies of the website and its information, all copyright notes and other proprietary notices and (2) you may not modify the website and its information in any way or reproduce or present it publicly, or distribute it or otherwise use the website and its data for any public or commercial purpose, unless otherwise permitted herein.

Links on the website www.fourdayclearance.com

The links which are included on the electronic commerce website lead to pages of the estore or in some cases send the user to third-party, other company, etc websites not handled by the estore. These websites/web pages are not in control of the Company and the Company does cannot be held responsible for the content of any such website/webpage or any link which is included in on of these websites/webpages, or any changes or updates of such website/webpages. The Company is not responsible for the information broadcasted on the internet or for any form of transmission received from any linked website/webpage. The Company offers these links on the estore only for ease of use of the estore, their use (click) is not mandatory for any visitor/client and the fact that such links are notes on the estore does not mean that the Company approves or accepts their content.

Security

The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites for web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during the transfer.

The SSL certificate for www.fourdayclearance.com has been issued by a certification company.

In addition, personal security is the password which you use when you become a registered user of www.fourdayclearance.com. In order to present any of your personal information, the username and password must first be given. For this reason, you need to take good care of these items so that they do not risk falling into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, it should be noted that the credit card details are not stored in the company’s storage media during the transaction but are entered directly into the secure environment of the partner company (JCC) that has undertaken the routing of the cards.

All transactions made through www.fourdayclearance.com are governed by International and European law, which regulates matters relating to electronic commerce, as well as the Consumer Protection Act, which regulates matters relating to distance sales.

The online store www.fourdayclearance.com accepts VISA credit cards and Mastercard.

Last text update Terms of Use: 30/04/2020


Privacy Policy & Security

The FOUR DAY CLEARANCE retail activity is operated by Malloupas & Papacostas Group (The Group), offering a wide variety of household goods, indoor and outdoor furniture, electrical appliances, home décor, gift choices and many other products.

As a Group, we have a commitment to safeguard your privacy and to handle your data in an open and transparent manner. We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with all applicable laws and regulations.

This Privacy Policy explains how we use any personal information you provide to the companies of the Group when you use our services in our Stores, our Website and any contact you may have with our Customer Contact Centre.

Group Privacy Policy. What this covers

The Group Privacy Policy, (“Policy”) explains what categories of personal information is collected and for what purpose it is processed as well as when and why personal data may be shared within the Group and with third parties. Finally, the Policy outlines your rights and options available to you when it comes to your personal data.

This Policy applies to you with regards to your interactions with our Group and/or our communications with you about our products and services.

What types of personal data do we collect and for what purpose?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Such personal data, collected by us within the context of our business relationship may include:

·      First & Last Name

·      City of Residence

·      Full postal address is only required in the case of delivery of items purchased

·      Email address

·      Mobile phone data

·      Birthday (optional)

The Group collects the minimum required personal data that would allow the Group to perform the service for which the customer has signed up.

Customer Personal Data is collected solely for marketing purposes and may be used (in accordance with any preferences you have expressed and/or instructions given) to send you marketing messages by email, post, phone and social media to keep you updated in relation to the brands you have signed up for.

Anytime you contact us about our services either by phone, email or post or when you contact us via social media, we may also collect personal data you provide us.

We may also contact you in order to manage promotions and competitions you participate in.

Personal Data is collected primarily when customers visit the stores of the Group brands and complete a customer registration from. Personal data may also be collected online and/or via the participation in any one of our event and/or competitions.

We process the aforementioned personal data in compliance with the provisions of GDPR and the applicable local legislation as amended from time to time.

·      For compliance with a legal obligation

·      For the performance of contractual obligations

·      For the purposes of safeguarding legitimate interests

As part of running our business, we have a legitimate interest to promote our brands using marketing messages to existing customers of the Group unless you have asked us not to. This includes the management and dispatch of information on exclusive promotions, latest news and events in store via email, SMS or ordinary mail.

·      On the basis of your consent

In so far as you have granted us consent to the processing of personal data for marketing purposes, the lawfulness of such processing is based on your consent. Any such consent granted, may be revoked at any time by contacting us. Please note that revocation of such consent does not affect the legality of any processing that has been performed prior to the revocation.

This also applies to the revocation of declarations of consent that were granted to us prior to the entry into force of the GDPR, i.e. prior to 25 May 2018.

When we collect your personal data, we will always give you the opportunity to revoke your consent and/or instruct us to stop sending marketing messages at any time.

·      For email marketing, the best way to do this is to click on the ‘unsubscribe’ link in any email you receive.

·      For SMS marketing, you may call the number provided on the SMS and your number will automatically be added to an opt-out list.

We do what is possible to process customer requests within 48 hours of receiving them.  We continuously work on improving our customer experience to allow you to opt-out easily of our communications.

When and why our Group may share personal data within the Mallouppas & Papacostas Group and with other organizations.

The personal data collected may be transferred/communicated to third party data processing companies that carry out certain functions on our behalf. Our Group works with carefully selected Service Providers that help us with technology services. We assure you that we only share personal data that are absolutely necessary to enable our Service Providers to provide their services. Where the party to whom we share your personal information is a legal entity, we hereby affirm that we will take all reasonable steps and/or actions to confirm that the employees and/or representatives of such a third party will execute their duties in accordance with the highest industry standards and will comply with all provisions and requirements of the provisions of this Privacy Notice and the local laws and regulations on the protection of personal data (as amended from time to time) and GDPR and any legislation to success it or complement it.

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services on those online media channels on our behalf. For example, you may see an advert for our products and services as you use particular social media sites.

The personal data may be transferred/communicated to our franchise partners or may be processed by third parties who work for our franchise partners. We would like to reassure you that we have in place appropriate protection measures to make sure that your personal data remains adequately protected and is treated in line with this Policy.

Other than the disclosures referred to in this policy, we will not disclose any personal information without your consent unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime or as a result of any legal obligations) and/or if necessary to defend our legal rights.

Our Group does not, under any circumstances, sell customer data to third parties.

How we protect your personal data

The Management of Mallouppas & Papacostas Group are committed to respect, protect and maintain your privacy. We have put in place a number of measures to ensure this is implemented.

Indicatively, we use computer safeguards such as firewalls and data encryption. Authorized access is only granted to the employees who need it to carry out their job responsibilities.

As part of our policies, we enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.

You should be aware that the internet is an insecure environment. Whilst we take appropriate technical and organizational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us. However, we will continue to update these measures, as appropriate, when new technology becomes available.

How long we keep your personal information for

We will keep your personal data for as long as you would like us to do so and for as long as you remain a customer to our shops.

Our Group general retention policy is to retain personal data for 6 years following termination of our business relationship.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.

Your rights over your information

Under the General Data Protection Regulation (EU) 2018/679 which is applicable from 25 May 2018 you have various rights with regards to the personal data we hold about you and how it is used.

These are:

·      Right to be informed about what we do with your information

·      Right to receive access to your personal data. This enables you to e.g. receive a copy of the personal data we hold about you.

·      Right to request correction (rectification) of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

·      Right to request erasure of your personal information.
This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. In such a case, your data will be stored but not processed until expiration of the retention obligation.

 ·      Right to withdraw consent
This enables you to withdraw your consent regarding the processing of your personal data for marketing purposes at any time. You may withdraw your consent given to us either by opting out of SMS messages, unsubscribing to email newsletters or changing preferences via a link in the footer of all non-transactional email messages. These options are made available when you sign-up for our email lists and in email messages delivered from us.  Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.

 ·      Right to object to or restrict the processing of your personal data
This enables you to ask us to stop processing your information or to ask us to limit the ways in which we process the information.  If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.

·      Right to portability of your information
Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmit such data to other organizations. You also have the right to have your personal data transmitted directly by ourselves to other organizations you will name.

·      Right to lodge a complaint
If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to file a complaint with the Commissioner for the Protection of.

Data transferred to a country outside the European Union

GDRP and the applicable local legislation as amended from time to time prohibits the transfer of personal information outside the European Economic Area (“EEA”) unless specific requirements are met for the protection of that personal information.

Data will only be transferred to countries outside the EU or the EEA (i) it is required by law (e.g. reporting obligations under tax law); or (ii) if you have granted us your consent. If service providers in a third country are used, all reasonable and practicable measures will be taken to ensure that they will comply with the data protection level in Europe in accordance with the GDPR.

Any transfers to parties located outside the European Union will be in line with the legal and regulatory provisions of the GDPR and applicable local legislation as amended from time to time.

To what extent we carry automated decision-making and profiling.

In establishing and carrying out a business relationship, we generally do not use automated decision-making. If we use this procedure in individual cases, we will inform you of this separately.

Changes to our privacy policy

We are committed to offer you with the best possible shopping experience; consequently, additional functions and features may in the future be incorporated into our website.

This may result in periodic changes to this Privacy Policy to reflect how we are processing your personal information.  We do encourage you to review our Privacy Policy periodically so as to be always informed about how we are processing and protecting your personal information.

This Privacy Policy was last updated on 30th April 2020.

Contacting us

Your concerns are very important to us and we endeavor to address all of your requests promptly.

If, at any time, you believe that you have received an unsolicited commercial email from Mallouppas & Papacostas Group, on behalf of somebody else, you may report it to us.

To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact us by sending an email to: gdpr@mp-group.com with regards to Four Day Clearance


Return Policy

RETURN AND GUARANTEE POLICY

The terms and conditions which are described in the Return and Guarantee policy are valid for all the products which are purchased from the FOUR DAY CLEARANCE eshop at www.fourdayclearance.com .

ORDER CANCELLATION

Orders which are placed via the FOUR DAY CLEARANCE eshop at www.fourdayclearance.com can be cancelled within 24 hours of placing the order. You must contact the Customer Services Department at tel: 22467594 and have your order number available OR if you have not kept the order number, to inform the Customer Services with the ordering name and date.

RETURNING A PRODUCT BECAUSE YOU’VE CHANGED YOUR MIND

In case you have changed your mind about an order placed, the products should be returned within 14 calendar days from the date of delivery, as long as all the said products are within their original wrapping and in perfect condition.

The buyer will be responsible for the cost of return. The product(s) must be returned to the FOUR DAY CLEARANCE store at: Gianni Kranidioti 187, 2035 Latsia, Nicosia, from Monday to Friday between 8:00am and 4:00pm (excluding public holidays).

In case the product(s) are not returned within 14 calendar days from the date of delivery/pick up, then the company has the right not to accept their return. As long as there is compliance with the terms and conditions of the return policy, the sales price of the returned product(s), will be returned in the same method as you made the initial payment (credit card, etc).

RETURN OF FAULTY PRODUCTS

In case you consider the product purchased to be faulty, please contact the Customer Services department at tel: 22467594.

GUARANTEE

The guarantee period is 2 years and is valid from the date of purchase of the product(s) (date of invoice).

The guarantee does not cover normal wear and tear or damages are caused by the customer.

For any other queries regarding the Return and Guarantee Policy, please contact us at tel 22467594 or by email at fourdayclearance@mp-group.com

Latest review of Returns Policy: 30/04/2020


Delivery Terms

Delivery for Online purchases

For online purchases, the delivery is undertaken by an external associate across Cyprus.

For online orders, the delivery cost will be calculated based on the type of item(s) purchased and the delivery location. You will be able to see the cost in your basket before making the purchase.

Products are only delivered on the pavement of the house/building of the given address.
Assembly and installation can also be arranged at an additional cost by contacting in advance Mr.Pambos Aristotelous on 99962897.
Delivery is planned on a daily basis by the transportation company. Customers will be notified of the day and time of the delivery. If the customer cannot have them delivered on the specific day/time suggested by the transportation company, then the customer will have to notify the company in advance, otherwise there will be an additional charge

Delivery outside the building !