Online Purchases
Can I purchase online?
Yes. Our online shop is accessible 24/7 via www.fourdayclearance.com.
Are the prices online the same with the showroom?
Yes. Prices are aligned.
Reservations
Can I reserve an item?
Reservations of items cannot be accepted.
Product
Why can’t I find the item that I saw at the showroom?
Stock varies between the showroom and online. What you see at the showroom may not be what you see online and vice versa. The item you are looking for might be expected. Please contact us and we will try to find the item or an alternative for you.
Where can I get an older product from?
Please contact us and we will try to locate the item for you. We might be able to suggest an alternative from the current range.
Placing an Order
Why isn’t color X showing on the website
Please contact us, we will try to find the product for you.
I would like to place an order but to receive it in 2-3 months
It is not possible. You have to receive your order within 15 days.
Payment and Billing
What is the payment method?
Online purchases can only be paid with Debit or Credit cards.
Why has my payment been rejected?
We recommend to contact your bank to check why the payment has been rejected. Please contact us when if have further questions.
I have an error when paying – what should I do
Please contact us to describe the error you are getting. If possible please send us a screenshot of the error message. This can be emailed as an attachment to: fourdayclearance@mp-group.com
I typed in my payment details, clicked submit and did not get an order confirmation page – what shall I do
Please contact us to check the order status.
I haven’t received an order confirmation at my email.
Please check you junk/spam folder. If still cannot find your order confirmation email please contact us.
Delivery
What is the delivery method
Delivery for online purchases is undertaken by an external associate across Cyprus. You will be able to see the delivery cost in your basket before you make the purchase. Delivery charges depend on the volume to be transported and delivery location. All items need to be assembled. Assembly and installation may also be undertaken at an additional cost by contacting in advance Mr. Pambos Aristotelous on 99948690.
Can I pick up my Online purchase from the warehouse
Products can be collected one (1) working day after order from the warehouse that is located at 158 Yianni Kranidioti Avenue, Latsia 2035, Nicosia. The operating hours are: Monday, Tuesday, Thursday, Friday: 12:00 – 16:00 Wednesday: 12:00-15:00
What are the Delivery Terms
For online purchases, the delivery is undertaken by an external associate across Cyprus. For online orders, the delivery cost will be calculated based on the type of item(s) purchased and the delivery location. You will be able to see the cost in your basket before making the purchase. Products are only delivered at the ground floor entrance of the house/building of the given address. Assembly and installation can also be arranged at an additional cost by contacting in advance Mr. Pambos Aristotelous on 99948690. Delivery is planned on a daily basis by the transportation company. Customers will be notified of the day and time of the delivery 2 -3 days in advance. If the customer cannot have them delivered on the specific day/time suggested by the transportation company, then the customer will have to notify the company in advance, otherwise there will be an additional charge. Delivery at the ground floor entrance of the building!
When will my order be delivered
Orders are delivered within 10 working days. Customers are contacted two days prior to delivery.
What happens if I am out when the courier service tries to deliver
Customers are contacted two to three days prior to delivery to arrange for an appointment. If the customer cannot notify the company in advance, there will be an additional cost.
I have limited availability regarding the delivery time
Customers are contacted two to three days prior to delivery to arrange for an appointment. Please inform them regarding your availability. From the moment you inform the company that you are not available for that particular day, the company has another 10 days to arrange for a new appointment.
I forgot the time of the agreed delivery
The driver will give you a call 30 minutes before the agreed delivery time.
In case of emergency we will share his contact details with you.
I would like a delivery to a different location & throw my old furniture.
The delivery company will give you a call in advance and ask you all the details.
Will I need a forklift
The delivery company will give you a call in advance and ask you all the details.
Assembly
Are the products assembled
All items need to be assembled. It can be arranged at an additional cost.
I would like to have my products assembled
Assembly and installation can also be arranged at an additional cost by contacting in advance Mr. Pambos Aristotelous on 99948690.
Order Cancellation
Can I cancel my order
Orders which are placed via the FOUR DAY CLEARANCE eshop at www.fourdayclearance.com can be cancelled within 24 hours of placing the order. You must contact the Customer Services Department at tel: 22467594 and have your order number available OR if you have not kept the order number, to inform the Customer Services with the ordering name and date.
Return Policy
How can I return a product
Returning a product because you’ve changed your mind
This is a right of withdrawal that you can exercise without penalty and without giving any reason.
You may:
(a) either use withdrawal form as defined in the Law,
(b) or make any other clear statement showing your decision to withdraw from the contract.
The consumer bears the burden of proving proof of exercising the right of withdrawal and will be responsible for the cost of return. The product(s) must be returned to the FOUR DAY CLEARANCE store at: Gianni Kranidioti 187, 2035 Latsia, Nicosia, from Monday to Friday between 8:00am and 4:00pm (excluding public holidays).
In case the product(s) are not returned within 14 calendar days from the date of delivery/pick up, then the company has the right not to accept their return.
As long as there is compliance with the terms and conditions of the return policy, you will see the refund directly in your Bank account. Please have in mind that the refund can take up to 14 days to show in your account.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods.
Return of faulty products
In case you consider the product purchased to be faulty, please contact the Customer Services department at tel: 22467594.
Warranty
Is there a warranty
The warranty period is 2 years and is valid from the date of purchase of the product(s) (date of invoice).
It does not cover normal wear and tear or damages are caused by the customer.
Refund
I have just returned my order – when will I be refunded
As long as there is compliance with the terms and conditions of the return policy, you will see the refund directly in your Bank account. Please have in mind that the refund can take up to 14 days to show in your account. Please contact your bank should you not be able to see the refund. Please contact us is you need further assistance and we will escalate the issue.
Customer Experience
I had bad customer service in store.
We value all feedback. We would ask you do send us your feedback using the ‘Contact us’ section. Please describe your experience and let us know any relevant details. We will escalate the issue.
Four Day Clearance Communication
I would like to subscribe to your sms service.
Please send a free sms to 8866 with the word ‘fourday’ to subscribe.
I subscribed but don’t receive the newsletter. How can I resubscribe
You can resubscribe via our website. If this doesn’t work please contact us at marketing@mp-group.com
I want to unsubscribe from the newsletter/sms . How can I unsubscribe myself?
You can unsubscribe via a link in the newsletter. The link is placed on the bottom of the newsletter. For the sms you have to call the number provided at the end of the sms. If this doesn’t work please contact us at gdpr@mp-group.com
